Publications

Understanding the motives and the impacts of Enterprise Resource Planning (ERP) systems is an important issue for ERP customization process as well as for the evaluation process of such investment. This research aims to investigate the motives and the expected impacts of ERP implementation in an Egyptian healthcare entity using the case study research method. We investigated motives according to six groups of motives labeled managerial-operational, managerial-strategic, clinical-operational, clinical-strategic, technological, and financial motives. Five categories for the impacts of ERP implementation were also proposed, including technology, people, process, patient, and financial. The results indicate that managerial-operational and clinical-operational are important groups of motives. Furthermore, the impacts of ERP system on people is the highest compared to other impact categories.